Due to high value of Stand Up Paddleboards and Credit Card Fraud Protection policies, we ship ONLY via FedEx Ground with Signature Confirmation.
High value stand up paddleboards and kayaks CANNOT be left unattended at the door, in the backyard, on the porch, or with a neighbor. NO EXCEPTIONS! Customer's signature is required as a proof of delivery. FedEx may accept the timeframe for delivery or hold the item for pickup at a local Facility as per customer request. Please call 1800-GO-FEDEX for details.
- Question: What if I am working the whole day, why can't you ask FedEx to leave boat at my door?
- Answer: First, in order to be protected from credit card fraud, we must have the credit card holder's signature on file with FedEx. Second, if the item is left at the door and later stolen, who would be responsible for the loss? The customers signature on file with FedEx is the only way for us to have proof of delivery.
If the order for the boat or raft has been placed via credit card, we will ship ONLY to the same address as your credit card billing address. Check orders can be shipped anywhere in Continental US or Canada.
- Question: Why can't I have my boat shipped to a different address when I pay with a credit card?
- Answer: According to credit card security regulations, in order to be protected from credit card fraud and chargebacks, the item MUST be shipped ONLY to the credit card holders billing address.
Local pickups are available by appointments only. Please visit the general information on the contact page for Warehouse location. Payment in advance is required unless paid in cash. Please email at info@ridestride.com or call 703.297.7365 for an appointment.
Process time for items in stock is 1-2 days. Ship Time is 3-9 days depending how far are you from Blacksburg, VA. Please allow 5-10 days for Total Delivery Time.
Shipping costs include full insurance up to the value of the item being shipped. As per FedEx Damage Claim Policy, customers have 20 days to report shipping damages since package delivery. After that period NO shipping damage claims will be satisfied by the FedEx. It is the customers responsibility to notify us about any shipping damages in a proper time frame.
Small accessories, hand pumps, repair kits or bags that have been damaged during shipment must be sent back for replacement as per our Warranty Policy. See Warranty Policy page. The return address is 1515 Harding Rd Blacksburg VA 24060.
Once the board or kayak has been shipped, you will receive an email from FedEx with a tracking number. Please contact FedEx at 1800GOFEDEX or www.FedEx.com to follow provided tracking number, and to ensure receiving of the package.
After the 3rd attempt to deliver the package, FedEx will send it back unless you contact FedEx at 1800GOFEDEX to arrange a local pick up. Customers are responsible for package receiving and all associated shipping charges.
If the order has been canceled after it has been shipped, the appropriate amount will be deducted from the total of refund. Please call FedEx and ask for a supervisor or CAT if you need assistance or have special requests. Don't wait for the 3rd attempt as it might be too late.
If items are on back order, we will ship all pre-ordered boards the same day they become available.
Returns
IMPORTANT: Returned item should be unused, and exactly in the same condition as you received it from us!Carefully unseal shipping box by removing packing tape from front. Do not reap or damage shipping box.
Please take a quick note how items arranged in a box, and with an inflatable board make sure how it has been folded. You might need it in extremely unlikely case if you will decide to pack everything back for a return.
Unfold board on a clean surface free of debris, sand or water. Tarp or plastic are recommended.
Inflate board using enclosed pump for inspection. Do not throw away plastic bags.
Carefully inspect the board without using it in water.
Make sure that you are happy with your purchase!
IMPORTANT: If you decide to return your board follow the instructions below.
Call 703-297-7365 or send email to info@ridestride.com.
With a inflatable board make sure to fully deflate. Electric inflator/deflator is recommended.
Immediately after full deflation of the board place valve pushpin in upper position to avoid air getting back into compartment. To do it press valve pushpin with a finger and rotate until it will pop-up.
Please make sure that there are absolutely NO debris, dirt, sand or water on board.
Carefully fold board back to the same state as it was removed from box. If air will remain in the board, you will not be able to close the box completely.
Place folded board and all accessories back in a box and securely seal it with a packing tape.
You are responsible for shipment arrangements back to us. Please insure shipment for its value.
We recommend FedEx Ground service from FedEx staffed facility as a cheapest way to send packages. Please visit www.fedex.com for locations near you. Do not use authorized centers, since they are charging extra fees.
We are not responsible return shipment made with anything other than FedEx.
We reserve the right to charge 10% restocking fees for items that was not packed same way as we send it to you, or have some kind of dirt, skid marks or footprints. If we have to clean this item after you, we will charge restocking fee.
There is a satisfaction guaranteed 7 day full refund policy for unused products. |
